Keri Kiya's Privacy Policy –
Your data is safe with us

1 Introduction & Purpose

Keri Kiya (hereinafter referred to as "we", "us", or "the Platform") is fully committed to protecting your privacy. This Privacy Policy ("Policy") explains in detail how we handle your information through the Keri Kiya website kerikiya.pro and its mobile application.

Online gaming in Bangladesh is growing rapidly, and with it, data privacy has become equally important. Keri Kiya believes that every user's data belongs to them. We take full responsibility for keeping that data safe.

This Policy has been developed in accordance with international data protection standards. Everything we collect, why we collect it, and how we store it is stated here transparently.

2 What data we collect

Information Provided Directly

When you register with or use Keri Kiya's services, the following information is collected:

• Full name and date of birth
• Email address & mobile number
• Residential address and country
• Payment details (bKash/Nagad number)
• National ID or passport details for identity verification

Automatically Collected Information

• IP address & browser type
• Device model and operating system
• Time spent on the site and which pages you visited
• Gaming history & transaction records
• Cookie & session data

Data Types & Sources

3 How we use your data

Keri Kiya uses your information only for specific and legitimate purposes. The reasons we process your data include:

• For creating, managing, and verifying your account.
• For processing deposits and withdrawals.
• To provide customer support and resolve issues.
• For fraud detection and security assurance.
• For sending promotions and bonus offers (with your consent).
• To enhance your platform experience.
• To comply with legal obligations.

4 Data Retention & Deletion Policy

Keri Kiya does not retain your data longer than necessary. Our retention policy is outlined below:

• Active Account: Data is retained for as long as the account remains active.
• Closed Accounts: May be retained for up to 5 years after closure for legal purposes.
• Transaction Records: Generally 7 years, in accordance with financial regulatory requirements.
• Marketing Data: Deleted immediately upon opt-out.
• Log Files: Generally retained for 90 days for security purposes.

If you request data deletion, we will process it within a maximum of 30 days after verification, unless retention is required by law.

5 Data Sharing & Disclosure

Keri Kiya never sells your data to advertisers or unrelated third parties. However, information may be shared in certain specific circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
• IT service providers: Authorized technology partners for platform maintenance.
• Legal authorities: Upon a valid court order or lawful request from a regulatory authority.
• Fraud prevention: With law enforcement agencies to prevent suspicious activity.

Before sharing data with any third-party partner, we verify that they maintain the same standard of privacy protection.

6 Cookie Policy

The Keri Kiya website and app use cookies — small text files stored in your browser.

What types of cookies we use

• Essential cookies: For login sessions and security purposes. These cannot be disabled.
• Functional cookies: For remembering your language preferences and settings.
• Analytics Cookies: To understand how the site is used (anonymous data).

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

7 Data Security Measures

Keri Kiya employs multiple layers of security to protect your data — both technical safeguards and operational security measures are in place.

• All communications are secured via 256-bit TLS/SSL encryption.
• Passwords are stored using bcrypt hashing — they cannot be read by anyone.
• Two-factor authentication (2FA) is available.
• Regular security audits and penetration testing.
• Automatic alerts triggered when a suspicious login is detected.
• Data backups are stored on encrypted servers.

8 Your data rights

As a Keri Kiya user, you have the following rights over your own data:

To exercise any of these rights, contact us via live chat or email. We typically respond within 30 days.

9 Children's & Minors' Privacy

Keri Kiya's services are intended solely for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

• Any registration by a minor will be cancelled immediately.
• If a minor's data is identified, it will be deleted immediately.
• Parents are advised to enable parental controls on their child's device.

If you believe a minor has accessed Keri Kiya without permission, please notify our support team immediately.

10 Changes to this Policy

Keri Kiya may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• You will be notified by email of any significant changes.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

We encourage you to review this page regularly. The latest version is always available at kerikiya.pro/privacy-policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us:

• Live Chat: Via the chat icon on the right side of the website — available 24 hours a day.
• Email: [email protected] – you can typically expect a response within 48 hours.

Upon receiving your complaint, Keri Kiya will review it within 7 business days and work towards a resolution. If you are not satisfied with our response, you have the right to escalate the matter to the relevant regulatory authority.