Keri Kiya believes gaming is entertainment, not a livelihood. We want you to always stay in control, enjoy yourself, and stay safe. This page contains a complete guide to Responsible Gaming.
Important: Keri Kiya's services are for users aged 18 and above only. Gaming is fun — but always play within your limits. If something feels off, take a break.
Tools and features we provide to keep you safe
Set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately.
Set a maximum time limit for each gaming session. Once the limit is reached, the system will automatically alert you.
Need a short break? Temporarily suspend your account for anywhere between 24 hours and 30 days. Your account will be reactivated automatically once the break is over.
If you feel gaming is having a negative impact on your life, use the long-term self-exclusion option. You can pause for as little as 6 months or stop permanently.
A pop-up will appear at set intervals showing how long you've played and how much you've spent – a reminder to keep things in perspective.
If you ever have concerns or issues related to gaming, reach out to our Bengali-speaking support team at any time. We're always here for you.
Playing at Keri Kiya is entertainment — much like going to the cinema or a day out. Responsible Gaming means enjoying that entertainment to the fullest, while making sure it never has a negative impact on your life, family, or finances.
Many people think of gaming as a quick way to get rich — that's a misconception. Keri Kiya is always honest: winning is exciting, but losing is part of the game. No game guarantees a win.
Responsible Gaming comes down to three things: know your limits, respect your limits, and seek help when needed. Keri Kiya is ready to support you on all three fronts.
Keep in mind: Gaming should be a small part of your life. When it starts to take centre stage, that's when problems begin.
Gaming addiction doesn't happen overnight — it builds gradually. Watch out for the following signs in yourself or those around you:
If you recognise more than three of these signs in yourself, use Keri Kiya's self-exclusion or support features right away.
Using the Responsible Gaming tools at Keri Kiya is simple. Just follow the steps below:
Log in to your account via the Keri Kiya website or app.
Click your name or profile icon in the top right corner, then select "Account Settings."
Go to the Settings page and look for the "Responsible Gaming" tab.
Deposit limits, session time, a cooling-off period, or self-exclusion — choose whatever works for you.
Enter an amount or time and click the "Confirm" button. Changes take effect immediately.
Lowering your limit takes effect immediately. However, increasing a limit requires a 24–72 hour waiting period, so you don't make decisions in the heat of the moment.
Ask yourself the following questions honestly — the truth is what matters most:
If you feel that someone in your family or someone you know is struggling with gaming, there are ways you can help.
Acknowledging a problem takes courage. There's no shame in asking for help at Keri Kiya. Make use of our support tools:
Click the chat icon on the website or app. Speak in Bengali. Available 24 hours a day, 7 days a week.
Temporarily or permanently close your account directly from Settings. Takes effect immediately.
Request permanent self-exclusion via live chat or email. We respect your decision.
Keep in mind: Seeking help is not a sign of weakness – it's a sign of strength. Keri Kiya is always here for you.