Keri KiyaTerms & Conditions for
Full User Guide

1 General Information & Introduction

These Terms & Conditions ("Terms") govern the use of the Keri Kiya brand, its online gaming platform at kerikiya.pro ("Platform"), and its mobile application.

Keri Kiya is an internationally licensed online gaming operator. Our platform provides Live Casino, Sports Betting, and slots to users in Bangladesh and other approved countries.

These Terms are written in English to ensure clarity for our users. In the event of any legal dispute, the English version shall take precedence.

2 Account Registration & Eligibility

To open an account with Keri Kiya, the following conditions must be met:

• You must be at least 18 years of age.
• Each individual may hold only one account.
• All information provided during registration must be accurate and truthful.
• Accounts are for personal use only — not for commercial purposes.
• Online gaming must be legal in your country of residence.

Account Verification

After registration, Keri Kiya may verify your identity at any time. You may be asked to provide a photo of your national ID, passport, or driving licence. Withdrawals may be placed on hold until verification is complete.

3 Age Verification & Minor Protection

Keri Kiya is firmly committed to protecting minors from gaming. We believe online gaming is strictly for adults only.

• Registration is strictly prohibited for anyone under the age of 18.
• Age verification documents will be requested for any account flagged as suspicious.
• If a minor is identified, the account will be immediately closed and the balance refunded.
• Parents should keep parental controls enabled on their children's devices.

If a minor in your household has accessed Keri Kiya without permission, please contact our support team immediately.

4 Deposit, Withdrawal & Payment Terms

Deposit

• Minimum deposit: BDT 500
• No deposit fees.
• Only payment accounts registered in your own name may be used.
• Funds are typically credited to your wallet within 1–5 minutes.

Withdrawal

• Minimum withdrawal: BDT 500
• No withdrawal fees.
• Identity verification is mandatory before your first withdrawal.
• Processing is typically completed within 5–30 minutes.
• Maximum daily withdrawal limit: BDT 1,00,000

Anti-Money Laundering Policy

Keri Kiya strictly adheres to international Anti-Money Laundering (AML) regulations. Accounts may be subject to investigation if suspicious transactions are detected.

5 Bonus & Promotion Terms

Keri Kiya regularly offers a variety of bonuses and promotions. Each offer carries its own terms and conditions, which must be followed.

General Bonus Terms

• The welcome bonus is available to new members only and can be claimed once on the first deposit.
• Withdrawals will not be processed unless the wagering requirement for each bonus (typically x20 to x40) has been met.
• Bonuses are generally valid for 30 days. Any unused bonus will be cancelled upon expiry.
• Attempting to claim bonuses through multiple accounts is a punishable offence.
• Keri Kiya reserves the right to modify or cancel any bonus program at any time.

6 Gaming Rules & Fairness Policy

All games on Keri Kiya are powered by RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased.

• Live Casino games are hosted by professional dealers in real time.
• Odds in Sports Betting fluctuate in line with market conditions.
• If a game is interrupted due to a technical error, a fair resolution will be provided.
• In the event of a dispute over a game result, Keri Kiya's decision is final.

What to Do If You Experience Network Issues

If your internet connection drops mid-game, the round is saved at the point of disconnection. The result will be visible the next time you log in.

7 Prohibited Activities & Conduct

The following activities are strictly prohibited on Keri Kiya and will result in account termination:

• Creating or operating multiple accounts.
• Abuse of the bonus system or fraudulent exploitation of promotions.
• Using automated software, bots, or scripts.
• Attempting unauthorized access to another user's account.
• Opening or operating an account under a false identity.
• Using the platform for money laundering purposes.
• Abusive or threatening behaviour towards support staff.
• Exploiting system vulnerabilities or hacks to gain an unfair advantage.

8 Account Suspension & Closure Policy

When Keri Kiya May Close an Account

• In the event of a breach of any provision of these Terms.
• In cases of providing false information or identity fraud.
• As directed by the regulatory authority.
• If suspicious financial transactions are detected.

If the user wishes to close their own account

You may request account closure at any time via live support or email. Please withdraw any remaining balance before the account is closed.

9 Privacy & Data Protection

Keri Kiya is fully committed to protecting your personal information. We follow international data protection standards.

• Personal information is never sold to any third party.
• Anonymised data may be used for service improvement purposes.
• Information may be disclosed to authorities when required by law.
• All data is secured with 256-bit SSL encryption.

Please visit our Privacy Policy page for more details.

10 Responsible Gaming

Keri Kiya places the highest importance on responsible gaming. Gaming should be a source of fun — not stress or addiction.

• Deposit limit-setting options are available.
• An option to set a session time limit is available.
• Temporary or permanent self-exclusion is available at any time.
• Seek support if you notice signs of gaming addiction.

If you have concerns about your gaming habits, please visit our Responsible Gaming page.

11 Terms Modification Policy

Keri Kiya reserves the right to update these Terms & Conditions at any time. In the event of changes:

• Notifications will be sent to your registered email address.
• A notification will be displayed on the platform's homepage.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• At least 7 days' notice will be given for any significant changes.

We recommend checking this page regularly to stay up to date.

12 Contact & Complaints

If you have any questions or complaints regarding the Terms & Conditions, please contact our support team:

• Live Chat: Click the chat icon on the right side of the website (available 24/7).
• Email: [email protected] (Replies are typically sent within 24 hours.)

After a complaint is submitted, we aim to respond in writing within 72 hours. Complex cases may take longer, but every complaint is taken seriously.